Pick Up The Phone

When I was working in a joint venture with Broadcast.com, I got to work a little bit with Tim Sanders – author of “Love is the Killer App” and “The Likeability Factor“. Tim is a special person. If you get a chance to hear him in person you will be blown away – if not, you should definitely pick up his books.

Anyway, he wrote a blog a couple weeks ago that is common sense but is often ignored. When you know a client or customer has a negative experience pick up the phone and talk to them. It is so easy and can improve your client relationship or even avoid losing business.

Tim Sanders on Pick Up The Phone

Explore posts in the same categories: Musings on Software and Life

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